The starting point (because it is the most effective method) is to set a good example and be a good model to follow. This is the most important aspect of coaching. There's no doubt that the best way to influence players is to set a good example. The right problem-solving technique for one coaching client may be completely different from that of another coaching client.
That's why it's so important to assess strengths and skill gaps. Working with the client to determine how to get from where they are now to where they want to be is a very individual process, and the leadership coach is in a unique position to help create that “road map”. It is far from being a one-size-fits-all process, but it must be adapted to each person in the context of their work environment. Choosing the right problem-solving techniques can prevent a leader from getting “stuck” in the issues they're working on.
This is where the rubber meets the road. Just as an expert pitching coach knows the specific elements that a particular pitcher must work on, the expert leadership coach can help the client define the specific actions that should be developed and practiced until they become natural. For a customer, this can be communication. On the other hand, it can be delegation.
The transformation processes used in leadership coaching are uniquely customized for the client and their particular needs. Without proven transformation processes, customer improvement can be short-lived. The most important attribute of any coach is that they want to help the person or people they are training to learn. A good coach doesn't see himself as an expert capable of solving all the problems and having all the answers.
Instead, they see themselves as people who support the learning process. One of the most important coaching skills a leader can develop are inclusive leadership skills. A good leader makes all employees feel a deep sense of belonging. An inclusive leader develops a level of self-awareness to help address their own biases, both unconscious and implicit.
In the end, inclusive leadership skills help the coach to take advantage of their abilities and strengths. Fostering a sense of belonging in the workplace isn't just good for employees. BetterUp Labs found that employees are 50% more productive, 90% more innovative and 150% more engaged. Inclusive leadership also translates into a 54% reduction in employee turnover.
One of the most needed effective coaching skills is communication. A great coach has great communication skills. They have invested in establishing a good relationship with their coaches as part of their training approach. They have found a way to use effective communication as part of their training technique.
You could, for example, focus on eight skills that are important to them at work, or they could include “work-life balance” and “relationships” to ensure that work isn't the only aspect being considered.
